Privacy policy

Last updated: February 3, 2026

Privacy Policy

Last updated: [insert date]

Mobility Matters Pilates operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”), to provide customers with access to our programs and resources.

This website is powered by Shopify, which enables us to deliver the Services. This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

If there is any inconsistency between this Privacy Policy and our Terms and Conditions, this Privacy Policy will apply in relation to the collection, use, and disclosure of personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies, relates to, or can reasonably be linked to an individual.

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Facility or organisation name

Financial and transaction information

  • Payment details (processed securely via Shopify and payment providers)

  • Purchase history

  • Order confirmations and transaction details

Mobility Matters Pilates does not store full payment card details.

Account information

  • Account login details

  • Preferences and settings

Usage and device information

  • IP address

  • Browser and device information

  • Website interaction and navigation data

Communications

  • Information you provide when contacting us, submitting enquiries, or requesting support

We do not intentionally collect sensitive personal or health information through this website.

Sources of Personal Information

We may collect personal information from:

  • You directly, when you use the Services, make a purchase, or contact us

  • Your device, automatically through cookies and similar technologies

  • Shopify and service providers who support website functionality, payments, analytics, and communications

  • Third parties where permitted by law

How We Use Personal Information

We use personal information for the following purposes:

To provide and manage the Services

  • Processing purchases and payments

  • Delivering products and services

  • Managing accounts and customer relationships

  • Responding to enquiries and providing support

To improve and personalise the Services

  • Understanding how the website is used

  • Improving functionality and user experience

  • Recommending relevant products or services

Marketing and communications

  • Sending updates, marketing communications, or promotional information

  • You may opt out of marketing emails at any time using the unsubscribe link

Security and fraud prevention

  • Protecting accounts and transactions

  • Detecting fraudulent or unlawful activity

Legal and compliance purposes

  • Complying with applicable laws and regulations

  • Enforcing our policies and terms

Disclosure of Personal Information

We may disclose personal information:

  • To Shopify and trusted service providers who support website hosting, payment processing, analytics, email communication, and order fulfillment

  • To marketing and advertising partners where permitted by law

  • Where required by law, regulation, or legal process

  • In connection with a business transaction such as restructuring or sale

We do not sell personal information.

Relationship With Shopify

The Services are hosted on Shopify. Shopify collects and processes personal information to provide and improve the Services.

Your information may be transferred to and processed in countries outside your own. Shopify is responsible for certain data processing activities under its own privacy policies.

You can learn more about Shopify’s privacy practices here:
https://privacy.shopify.com/en

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Services. You may control cookies through your browser settings.

Third-Party Links

The Services may include links to third-party websites. We are not responsible for the privacy practices or content of third-party sites. We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided personal information, please contact us so it can be removed.

Data Security and Retention

We take reasonable steps to protect personal information. However, no method of transmission or storage is completely secure.

Personal information is retained only as long as necessary to:

  • Provide the Services

  • Meet legal and regulatory requirements

  • Resolve disputes or enforce agreements

Your Rights

Depending on your location, you may have rights to:

  • Access personal information

  • Request correction or deletion

  • Request data portability

  • Opt out of targeted advertising or marketing

Requests can be made by contacting us using the details below. We may need to verify your identity before processing requests.

International Data Transfers

Your personal information may be transferred, stored, and processed outside your country of residence, including through Shopify and its service providers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Mobility Matters Pilates
Email: mobilitymatterspilates@gmail.com